CBMEC 2 WEEK 8

this is means the developing operational controls to ensure that the result match the desired outcomes.

whatever companies do for quality improvement it must always be remembered that only customer determine the level of quality.

this is a customers are within the company it could be another department another branch or even a coworker

customer are mainly interested in solutions to their problem

customer expect competent delivery of their services and the definition of quality assurance includes tracking competence

which is the feeling of attachment to or affection for a company's people product or services

it is a customer that may be an individual or an enterprise that hires or purchases the product or service from another person or business in exchange of money and they are who isn't a part of an organization

it's not objectively measured but more of a feeling or attitude the number of customers for a percentage of the total customers

involves designing product or services that meet or exceed the customers expectation

the quality assurance system can compare what the company promises the customers to what the customer expect and what the customer service delivers