
Customer Service
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Easy
F Saunders Stubbs
Used 2+ times
FREE Resource
Enhance your content in a minute
10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It takes months to find a customer and __________ to lose one
Days
Months
years
seconds
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bamboo Shack is a Premier _________________ resturant
Fast Food
Quick Service
Fine Dining
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should customer complaints be handled?
Blame the customer for the situation
Dismiss the complaint
keep it moving, they'll get over it
Listen actively, empathize, and offer a suitable solution
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which skill is essential for active listening during customer interactions?
Asking multiple questions simultaneously
Interrupting customers to offer quick solutions
Focusing on the customer’s words and emotions
Responding promptly without understanding the issue
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary goal of customer service?
increase profit
Provide exceptional service and support.
please staff
improve Product quality
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we do not have an item the customer is looking for you should
offer them a similar item or suggest something else
say we don't have and move on to the next customer.
Say we don't have it and point to the menu
Tell them to keep on checking we may have some soon.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer arrives at the window should
ask their order
greet and welcome them
look in their eyes and wait
continuing working until they speak
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