Customer Service

Customer Service

Professional Development

10 Qs

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Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

F Saunders Stubbs

Used 2+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It takes months to find a customer and __________ to lose one

Days

Months

years

seconds

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Bamboo Shack is a Premier _________________ resturant

Fast Food

Quick Service

Fine Dining

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should customer complaints be handled?

Blame the customer for the situation

Dismiss the complaint

keep it moving, they'll get over it

Listen actively, empathize, and offer a suitable solution

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which skill is essential for active listening during customer interactions?

Asking multiple questions simultaneously

Interrupting customers to offer quick solutions

Focusing on the customer’s words and emotions

Responding promptly without understanding the issue

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary goal of customer service?

increase profit

Provide exceptional service and support.

please staff

improve Product quality

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If we do not have an item the customer is looking for you should

offer them a similar item or suggest something else

say we don't have and move on to the next customer.

Say we don't have it and point to the menu

Tell them to keep on checking we may have some soon.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a customer arrives at the window should

ask their order

greet and welcome them

look in their eyes and wait

continuing working until they speak

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