Customer Service

It takes months to find a customer and __________ to lose one

• Days

• Months

• years

• seconds

Bamboo Shack is a Premier _________________ resturant

• Fast Food

• Quick Service

• Fine Dining

How should customer complaints be handled?

• Blame the customer for the situation

• Dismiss the complaint

• keep it moving, they'll get over it

• Listen actively, empathize, and offer a suitable solution

Which skill is essential for active listening during customer interactions?

• Asking multiple questions simultaneously

• Interrupting customers to offer quick solutions

• Focusing on the customer’s words and emotions

• Responding promptly without understanding the issue

What is the primary goal of customer service?

• increase profit

• Provide exceptional service and support.

• please staff

• improve Product quality

If we do not have an item the customer is looking for you should

• offer them a similar item or suggest something else

• say we don't have and move on to the next customer.

• Say we don't have it and point to the menu

• Tell them to keep on checking we may have some soon.

When a customer arrives at the window should

• ask their order

• greet and welcome them

• look in their eyes and wait

• continuing working until they speak

If the customer says their order is incorrect, the first thing you should do is

• ignore them if you saw the plate made correctly

• ask them to see their receipt

• tell them it is what they ordered

• apologize

If a customer is angry, you should ___

• Get angry too

• Walk away and leave them arguing.

• Stay Calm and ignore them

• Listen, stay calm and apologize

At the end of the day EVERY DAY , THE CUSTOMER IS ALWAYS

• LOUD

• RIGHT

• WRONG

• IGNORANT