QUIZ: Communication Skills

Organize these options into the right categories

Groups:

(a) Part of effective communication

,

(b) communication styles

,

(c) listening skills

,

(d) body language

• summarize

• facial expressions

• pay attention

• body language

• posture

• gestures

• withhold judgement

• aggressive

• passive aggresive

• share

• speaking

• passive

• listening

• clarify

• reflect

• assertive

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

• verbal communication

• active listening

• summarizing

• clarifying

Aggressive is the most effective communication style.

• true

• false

When a person states his/her position in a firm but positive manner is

• passive

• aggressive

• passive aggresive

• assertive

Match the following

• passive

• a pattern of indirectly expressing negative feelings instead of openly addressing them.

• passive aggresive

• Not expressing feelings or needs, ignoring your own personal rights, and allowing others to do so. Deferring to others for decision-making to avoid tension or conflict.

• assertive

• A person who is overly forceful, pushy, hostile or otherwise attacking in approach is known as

• aggresive

• communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.

If miscommunication occurs with body language, there may be

• misunderstanding

• you may fail to learn something important

• you may get the wrong information

• all of the above

Match the following

• clarify

• avoid distractions and keep eye contact with the speaker

• summarize

• restate key points; this confirms you were listening

• pay attention

• have an open mind, open to new ideas and prospective, do not be critical of the speaker

• withhold judgement

• ask questions, helps get a better understanding of what is being said

When communicating with others you should

• not pay attention to the speaker's body language or gestures

• try and do most of the talking

• pay attention to the speaker's language and gestures

• none of the above

What is communication without words?

It is estimated that about __________ of the way we communicate to one another is through our body language.

• 10%

• 20%

• 40%

• 50%