MEQ EASTER TERM BUSINESS STUDIES YEAR 9 WK 3

NERC means ________

• Nigerian Electricity Regulatory Commission

• Nigerian Electorate Rights Council

• National Electronic Rights Council

• National Electricity Rights Congress

A complaint that is a clear violation of rules, policy contract or status is a/an ____ complaint

• friendly

• unfriendly

• unjustified

• justified

A statement that expresses unsatisfactory or unacceptable feedback is called a/an ___

• reputation

• allegation

• complaint

• damage

Protection from hazardous goods is known as the _______

• Right to school

• Right to choose

• Right to safety

• Right to be informed

An independent body that helps to find a way to settle the dispute is called _

• court action

• Arbitration

• conciliation

• Collecting barging

A complaint is usually a ___ letter

• informal letter

• formal letter

• friendly letter

• semi-formal letter

Complaints can be divided into ___ and ___

• justified and unjustified

• public and private

• acceptable and unacceptable

• friendly and unfriendly

The full meaning of NCC is __________

• Nigerian Christian Commission

• National Consumer Cooperation

• National Corruption Communication

• Nigeria Communications Commission

Availability of information required for weighing alternatives and protection from false and misleading claims in advertising and labelling practices is known as ___________

• Right to safety

• Right to be informed

• Right to choose

• Right to be heard

____ Complaint comes from people who think that a company did something wrong when they did not

• unjustified

• unacceptable

• unsatisfactory

• unfriendly