Entrepreneur Quiz
Authored by Shawanee Mayfield
Business
12th Grade
Used 3+ times
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60 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should
make sure your clothes are neat and you look professional.
find your sales book and get it ready for your next sale.
tidy up the product display before showing it to the customer.
greet the customer and make him feel welcome.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are examples of open-ended questions?
Can I help you?
What features are important to you?
Do you like blue or brown?
Is this all for you today?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Creating customer loyalty is rewarding for
the store.
the sales associate.
the customer.
All of the above.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Referring a customer to a competitor will likely result in
the customer seeking you out for future needs.
the customer never returns to your store.
a lost sales opportunity for you.
None of the above.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In preparing a resource list for your customers, you should consider including
local companies that have complementary services to the products you sell.
phone numbers that customers have requested in the past, such as taxi service.
information about companies you recommend, such as repair shops.
All of the above.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When providing service to customers with disabilities, you usually should not provide physical assistance unless it has been requested.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following steps will help you keep commitments to customers
promising customers you will find the items they request.
calling customers back only when you can find the requested item or information.
immediately stopping whatever you're doing to take care of phone customer requests.
calling customers back in a timely manner.
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