How old must an account be for us to process a refund?

• 30 Days

• 60 Days

• 90 Days

• 120 Days

How much is the Warm Home Discount payment?

• £130

• £140

• £150

• £160

How much time do we have to raise an annulment (objection) if a customer contacts us after receiving a "Sorry you're leaving" letter?

• 1 Day

• 5 Days

• Until 5pm the day before the SSD with the new supplier

• 10 Days

What is the minimum refund amount for an "on supply" account refund?

• £10

• £1

• £5

• £20

What is the maximum amount we can refund if we have smart reads or photos of the meter?

• £299

• £599

• £1000

• £2000

What does MAT stand for?

• Mechanical Aptitude Test

• Meter Accuracy Test

• Moving Annual Total

• Management Aptitude Test

If a customer wants to move their meter more than 1M OVO will carry out the whole job?

• True

• False

How do we book Siteworks appointments?

• Via OAB

• Via Orion

• Via ABE

• Via the E&M Tool

When can you raise a GSOP case?

• When the Engineer misses the appointment

• When OVO cancels the appointment with less than 24 hours notice

• Engineer finishes installation outside of appointment slot

• When incorrect details are captured at booking

Who is responsible for a power cut?

• OVO

• DNO

• Customer

• SMS