IGCSE ESL Texts - Email

Draw an image that represents an email that you have recently written.

You have to write a text between 120 to ___.

Reorder basic order of an email.

• Signature

• Introduction

• Body

• Closing

• Greeting

For an email, start with a subject line that tells the reader the _______ of the email.

Begin your email with ___ and ________ greeting to your friend.

• warm/friendly

• hot/angry

• cold/hungry

• cool/happy

In the introduction, briefly _______ the reason for writing the email.

• explain

• describe

• argue

• recount

Briefly explain the reason why you decided to buy the item.

• I purchased a new phone as my old one was broken.

• I discovered it was the battery, so I couldn't use it as it would be too dangerous.

• I contacted the online store's customer support, and they were understanding.

• They're looking into the problem and will arrange a replacement or refund.

Describe the problem you encountered with the purchased item.

• I purchased a new phone as my old one was broken.

• I discovered it was the battery, so I couldn't use it as it would be too dangerous.

• I contacted the online store's customer support, and they were understanding.

• They're looking into the problem and will arrange a replacement or refund.

Mention your plan of action.

• I purchased a new phone as my old one was broken.

• I discovered it was the battery, so I couldn't use it as it would be too dangerous.

• I contacted the online store's customer support, and they were understanding.

• They're looking into the problem and will arrange a replacement or refund.

Say what the online store is going to fo to fix the problem.

• I purchased a new phone as my old one was broken.

• I discovered it was the battery, so I couldn't use it as it would be too dangerous.

• I contacted the online store's customer support, and they were understanding.

• They're looking into the problem and will arrange a replacement or refund.