Food and Beverage Services Exam

Which of the following is the right way in leading the guest?

• walk outside them

• walk behind them

• walk beside them

• walk before them

What is the primary function of a server when liaising between the kitchen and dining area?

• delivering food to customers and communicating with the kitchen staff

• taking orders from customers

• preparing food in the kitchen

• cleaning the dining area

Which of the following should be done prior the arrival of a customer who has made a reservation?

• place the food on the table

• prepare the table

• prepare the food

• cook the food

Why do we need to lead or guide two customers to a two-seater table?

• because there would be no space for four customers

• because there could be space enough for them

• because it may affect the profit of the day

• because they are only two

You are a receptionist in a restaurant. A male customer is coming as the first customer on that day. What should you do first?

• approach the customer and lead the way to his table

• open the door and greet him with a pleasant smile

• welcome him with a smile and call a waiter

• wave your hand and point where to go

What will you say to the customers or guests if you think or feel that they are now ready to order?

• May I take your order now Sir?

• Do you want to order now Sir?

• Are you ready to order Sir?

• What is your order Sir?

Which of the following is not a proper way of taking guest’s orders?

• write down the order in triplicate copies; one copy goes to the kitchen, one for the waiter, and one for the cashier

• take the order beginning with the ladies, then the host, lastly, the gentlemen

• ask the customer if he is ready to order

• repeat the orders of the guest

Which of the following is the correct way of presenting the menu to the guest?

• present the menu at the back of the guests

• present the menu to the guest’s right side

• present the menu to the guest’s left side

• present the menu in front of the guests

If the waiter is not yet available to attend to the guest, as a receptionist what you will say?

• the waiter will be with you in a short while

• the waiter will be with you in a few seconds

• the waiter will be with you in 30 minutes

• the waiter will be with you in an hour

When seating guests who require special accommodations, it is appropriate to:

• ask them if they require any special accommodations and make sure they are comfortable

• make them feel intimidated so they won’t request for any special accommodations

• treat them differently and make them feel uncomfortable

• ignore their needs and seat them wherever is convenient