OBC Quiz for Ramping 1

1. If you are calling a Italian user (+39 country code), you will need to inform the user the location you are calling from?

• YES

• NO

We should perform Direct OBC when H/G requests us to call and the time is reasonable?

• Yes

• No

Can we do any OBC at 6.00PM GMT+8 since its H/G preferred timing

• Yes

• No

If the user does not agree with a call recording, can you continue the call?

• Yes

• No

When you are calling a user with Unverified phone number, you will need to confirm the informations :

• First name + phone + DOB

• First name + phone + email

• Full name + phone + email

• Full name + email + DOB

How long you can put a user on hold ?

• 1 min

• 2 min

• 3 min

• 4 min

Direct OBC is needed If the time is within reasonable hour (9AM-6PM) in their time zone & English speakers.

I - SA sent out more documentation (Email Unopened), follow up email (Email Unopened)

II - All "Bounce back" email from H & G
III - If a fresh case falls under denial and SA sent "Midst of review" to Host because pending approval from TL (Email Unopened)
IV - At any scenario, SA sent first contact to G (Email Unopened), after 3 days pending

• I and II

• II and III

• I , II and IV

• All the above

Which actions below will lead to Professionalism ?

• Argued and interrupted user intentionally.

• Refuse a user request for supervisor call

• Laugh at user name and call them other inappropriate name

• Use profanity and harrass user

• ALL of the above