Computers 8

Question #326 Topic 1

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. Which of the following BEST describes the issue with the laptop?

• • A. The docking station is improperly installed.

• • B. The hard drive is disconnected.

• • C. The CPU fan is too powerful.

• • D. The battery is damaged.

Question #327 Topic 1

A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

• • A. DIMM

• • B. ECC RAM

• • C. Virtual RAM

• • D. SODIMM

Question #328 Topic 1

Users report that all copies produced on a copier have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?

• • A. Failing imaging drum

• • B. A scratch on the scanning bed

• • C. Bad output tray

• • D. Damaged fuser

Answer explanation

The most likely cause of the solid black line appearing on all copies produced on the copier (but not affecting printing) is a scratch on the scanning bed. The scanning bed is the glass surface on which the original document is placed for scanning. If there is a scratch on the scanning bed, the light sensor or scanning element may be unable to differentiate between the scratched area and the rest of the document, resulting in a solid black line being copied onto every page.

Question #329 Topic 1

A specific printer frequently experiences paper jams. A technician inspects the printer and finds that the paper is still partially in the paper tray when the printer jams. Which of the following should the technician check FIRST?

• • A. Fuser

• • B. Duplexing assembly

• • C. Toner

• • D. Pickup roller

Answer explanation

If the paper is still in the paper tray when the printer jams, the issue is likely related to the pickup roller. The pickup roller is responsible for pulling paper from the paper tray and feeding it into the printer. If the pickup roller is worn or dirty, it may not grip the paper properly, leading to paper jams.

Question #330 Topic 1

The motherboard on a user's company laptop was recently replaced. Now, the user is unable to log in using the fingerprint reader. The fingerprint reader is working, but it does not recognize the users fingerprint. Which of the following should a technician perform FIRST to fix the issue?

• • A. Restore the system to a previous recovery point.

• • B. Reinstall the fingerprint software.

• • C. Access the BIOS and clear the TPM.

• • D. Update the drivers and the fingerprint software.

• • E. Flash the newest BIOS firmware that is available.

Question #331 Topic 1

A user is experiencing an issue when trying to use a camera on a corporate mobile device to take pictures. The camera on the device is working. However, when the user tries to access the pictures via a USB cable connected to a PC, the user is unable to copy the pictures to the PC. Which is the following BEST describes the likely cause of the issue?

• • A. Settings are preventing the transfer of data from the device's camera.

• • B. A technician needs to change the camera settings on the device.

• • C. The device has corrupted picture files due to an update.

• • D. The device needs to have the OS reinstalled.

Question #332 Topic 1

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

• • A. Install a splitter cable.

• • B. Install a discrete graphics card.

• • C. Use an HDMI switch.

• • D. Implement a docking station.

Answer explanation

Definitely docking station. There's a lot of different docking stations that don't need usb connections and will likely have the necessary video outputs to connect to the three monitors. Plus, none of the other options address the request at all.

Question #333 Topic 1

A technician is upgrading a desktop’s storage with the fastest option available. The desktop's motherboard is equipped with SATA III, NVMe, and IDE. Which of the following should the technician choose for the best performance?

• • A. PCIe SSD connected via NVMe interface

• • B. 3.5in (8.9cm) 10.000rpm HDD connected via IDE interface

• • C. M.2 SSD connected via SATA interface

• • D. 2.5in (6.35cm) SSD connected via SATA interface

Answer explanation

The best option that the technician should choose for the best performance is A. PCIe SSD connected via NVMe interface. This option means that the technician should install a solid state drive (SSD) that uses the PCIe (Peripheral Component Interconnect Express) bus and the NVMe (Non-Volatile Memory Express) protocol to communicate with the motherboard.

Question #334 Topic 1

A technician needs to provide data redundancy on a user’s workstation. Which of the following RAID levels provides redundancy with the FEWEST disks?

• • A. RAID 0

• • B. RAID 1

• • C. RAID 5

• • D. RAID 10

Question #335 Topic 1

Which of the following devices is capable of dynamically distributing an IP address?

• • A. Hub

• • B. Switch

• • C. Injector

• • D. Router