E4 sales Managemnt 3

Franchisee shop to open

• a. 0800 -20 hours
• b. 0800 – 22 hours
• c. 1000 hours – 2200 hours
• d. None

Any …..pass can become a DSA.

• a. 10th fail
• b. 10th pass
• c. 12th fail
• d. 12th pass

DSA stands for

• a. Direct Servicing Agent
• b. Direct Selling Agency
• c. Direct Selling Agent
• d. None

Retired BSNL Employees/spouses can also become

• a. Franchisee
• b. DSA
• c. a&b
• d. None

………no.of DSAs can be appointed by SSA Heads.

• a. Two
• b. Three
• c. Any
• d. None

Any other outlets such as a shopping mall can also be appointed as DSA to sell BSNL services with the approval of concerned

• a. GM
• b. CMD
• c. CGM
• d. None

SCA stands for

• a. Service Customer Agent
• b. Service Center Agent
• c. Service Consumer Agent
• d. None

CSC stands for

• a. Consumer Service Center
• b. Customer Service Center

• c. Customer Support Center
• d. None

BSNL has also allowed appointing SCA of……..of the Department of Information technology being set up in rural areas across the country as DSAs.

• a. CSC
• b. Franchisee
• c. a&b
• d. None

DIT stands for

• a. Department of Information Transmission
• b. Department of Information Technology
• c. Department of Incident Technology
• d. None