Basics of Customer Service (Unit 2 #2)

Organizational values, beliefs, and behaviors that prioritize and emphasis the delivery of exceptional customer service is known as ______ ______.

(a)  

Retail companies placed (a)   at the front and center of all their operations planning.

Companies that priorities cost-cutting or revenue generation over customer satisfaction are known as ______ - ______.

(a)  

A culture that provide employees with great flexibility to mark certain decisions on the spot for customers is known as (a)   .

The department for hiring the right type of employees for the company is known as

(a)  

The processes, methods and channel used by the company to deliver goods and services known as ______ ______.

(a)  

The primary types of feedback collection are ______ and ______.

(a)  

Customers rate their service experience at the cashiering point and entrance of the toilet is known as ______ ______ ______.

(a)  

The reviewing of operational processes in store and the action needed to improve is known as ______ ______.

(a)  

Customers outside of the company that purchase products or services from the retail company is known as ______ ______.

(a)