ALERT ACCOR

ALERT in Accor stands for what?

• Accor guidelines & Emergency Response Team

• Accor Limitless Experience Reaction Tool

• Accor Leaders in Emergency Reaction Team

• Accor guidelines & Emergency Response Tools

How Accor crisis management system is organised?

• In 5 warning levels

• In 4 warning levels

• In 3 warning levels

• In 6 warning levels

Hub crisis is the level 3 of warning level in Accor crisis management system? True or False?

• True

• False

Level 0: Hotel event is described as...

• Only the hotel is affected, and the event can be handled by the hotel manager and staff.

• The impact on the hotel is more critical, and the hotel convenes its Crisis Committee. The event can be handled by the hotel manager and staff with help from the Hub head office if necessary.

• The event may have repercussions for more than one hotel, a Hub without affecting the overall operation of Accor or harming its image. The Hub head office handles the crisis in conjunction with hotels. The Hub head office Crisis Committee is convened.

• The event may extend to affect Accor operation overall or entail harm to its image or reputation. Global Head Office handles the crisis in conjunction with Hub head offices. Hotel, Hub and Worldwide Crisis Committees are convened.

   

•       notes the chronology of events, factual details, information sources, and all decisions  taken by the hotel’s management in the log book

• writes or approves minutes of meetings

•       at the end of the crisis, gives a copy of the log book to the decision-maker.

These are the duties of whom?

 

•  

  The decision-maker

• The recorder

• The coordinator

• None of them

Emergency mobile phone number of PPQ?

• (0) 91 662 0248

• (0) 91 665 0248

• (0) 91 665 1248

• (0) 91 665 0348