UPS My Choice Review and Refresh

What is UPS My Choice?

• It is an online application where shippers can manage their shipments.

• It is an online application that allows residential customers to control deliveries of packages.

• It is a tool used by recipients in IVP.

• It is where recipients can view, track, and manage the delivery of a package.

What are the different UPS My Choice memberships?

• Optional

• Minimum

• Standard

• Premium

A CCR can do accelerated enrollment in basic membership if the customer calls to track a package.

• True

• False

Which change delivery solution is submitted by customers through UPS My Choice?

• DCR

• DCO

• UDI

When should you offer UPS My Choice as a solution to a change delivery request? Select all that apply.

• When a caller is ordering supplies.

• When a caller wants to hold his or her delivery.

• When a caller wants to pick up a package at a UPS location.

• When a caller has not received his or her package.

How can a representative determine if a customer has UPS My Choice?

• Ask the customer if he or she is a member

• Click the Movement tab

• Check the details at ups.com

• Click the UPS MyChoice tab in IVP

Select the situations when a representative can recommend UPS My Choice to recipients.

• Incoming package notifications

• Delivery hold requests

• Driver Release problems

• Delivery changes

Select the situations when a representative should NOT recommend UPS My Choice to recipients.

• Changes to the time of delivery

• The address on the package is incorrect

• Return Services

• Packages with reused or duplicate tracking numbers or that are missing Package Level Detail

What tool does the representative use to determine the available My Choice DCO options regarding a shipper account or a package?

• Consignee Restriction tool

• Shipment Restriction tool

• Receiver Restriction tool

• Shipper Restriction tool

After selecting the My Choice Pre-Enroll button, what text must the representative read to the customer?

• The representative must read the My Choice benefits.

• The representative must read the privacy procedure text to the customer.

• The representative must read the Ship To address to the customer.