Hotel Receptionist Quiz

What does "Cancellation" refer to?

• Confirming the reservation

• Voiding a reserved room or service

• Upgrading the room

What does "Check-in" mean?

• To leave the hotel

• To arrive and register as a guest

• To book a room

Which of the following expressions would a receptionist use to offer assistance?

• I'm busy, figure it out yourself.

• I'm not here to help.

• How can I assist you?

• Sorry, I don't have time.

• You're on your own.

Which of the following expressions would a receptionist use to greet a visitor?

• How may I help you?

• Who are you?

• What do you want?

• You can't come in here.

• I'm too busy.

When bidding farewell to a departing guest, which phrase is most appropriate for a hotel receptionist to use?

• Catch you later!

• Bye, take care.

• See you soon, okay?

• Goodbye, have a great day.

• Later, dude.

What is "Room service"?

• Cleaning the room

• Providing food and drinks to the guest's room

• Delivering towels to the guest's room

Which of the following expressions would a receptionist use to thank a visitor?

• You're welcome.

• I don't owe you anything.

• Thank you for coming.

• You should be grateful.

• I don't care about your visit.

When arriving at the destination, it is polite to:

• Open the door for the guest and allow them to enter first

• Rush inside and leave the guest behind

• Push the guest inside to hurry them up

• Ignore the guest and continue walking

What does "Reservation" mean?

• Making a payment

• Reserving a room or service at a hotel

• Checking out of the hotel

What is an appropriate expression for a receptionist to use when a guest is checking out of the hotel?

• Goodbye, have a nice day.

• Welcome to our hotel, enjoy your stay.

• I hope you had a pleasant stay, see you never.

• Thank you for choosing our hotel, we hope to see you again.