Professionalism HHV

1. 1. Which of the following are examples of a positive non-verbal communication? There are three correct answers.

• Crossed Arms

• Good Posture

• Make Eye Contact

• Smile

2. Competition among staff and uneven workloads are attributes of what kind of team?

• A Bad Team

• A Good Team

3. True or False? When you do not honor your scheduled commitments at work, it disrupts the productivity of the workplace.

• True

• False

4. Procrastination can result in which of the following? There are three correct answers.

• Loss of personal productivity

• Disapproval of others

• Emotional Stress

• More free time

5.True or False? Higher employee retention and recruitment is a benefit of diversity in the workplace.

• True

• False

6.True or False? Your verbal communication in the workplace should express your own personality.

• True

• False

7.True or False? Just one person within the group displaying bad attitude could affect the entire team's morale.

• True

• False

8.To overcome communication barriers you should __________. There are three correct answers.

• Avoid people

• Be positive

• Be clear and to the point

• Always see the situation from the other person's point of view

9. True or False? Every associate's appearance is a reflection upon their workplace.

• True

• False

10.True or False? it is acceptable to not notify your supervisor as long as you are within 30 minutes of your scheduled time for work.

• True

• False