UNIT 7

... the caller in a friendly way.

• Great

• State

• Greet

• Say

Be ... when you speak to callers.

• rude

• polite

• funny

• angry

I'll see if Ms Green is available. Can I put you on ...?

Please, can put me ... to Mr Wilson?

• transfer

• through

• over

• along

We laugh a lot with Sarah. She's very ...

• friendly

• fun

• funny

• joke

Would you like to ... a message?

• leave

• take

• give

• note

My sister's daughter is my ...

• nephew

• uncle

• aunt

• niece

My ... is my dad's brother

• brother-in-law

• father-in-law

• cousin

• uncle

Please ask Mr Turner to ... my call.

• retake

• back

• call back

• return

My aunt's son is my ...