... the caller in a friendly way.
UNIT 7
Professional Development
•10 Qs
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UNIT 7
Quiz
•
English
•
Professional Development
•
Medium
Álvaro Otero
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Great
State
Greet
Say
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Be ... when you speak to callers.
rude
polite
funny
angry
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
I'll see if Ms Green is available. Can I put you on ...?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Please, can put me ... to Mr Wilson?
transfer
through
over
along
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We laugh a lot with Sarah. She's very ...
friendly
fun
funny
joke
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Would you like to ... a message?
leave
take
give
note
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
My sister's daughter is my ...
nephew
uncle
aunt
niece
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