Automotive Service Information and Work Orders

What do the following automotive abbreviations stand for? A/C: ABS: DTC: ECM: ICM: OBD: TCM:

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OFF

True or False? If new parts are unavailable for a vehicle repair, it is common practice in the auto service industry to use salvaged or rebuilt parts without getting the customer's approval

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OFF

All of the following statements are true regarding automotive diagnostic charts except _____.

• they are also referred to as troubleshooting charts

• they are laid out in a logical sequence for vehicle problem diagnosis

• they guide a technician to the most common causes of specific problems

• they are found in a vehicle owner's manual and in technical service bulletins

What do the diagrams provided in vehicle service information show a technician?

• Vehicle accessory packages for the specific model.

• Procedures to repair damage to exterior vehicle panels.

• Electrical, vacuum, and hydraulic circuits within the vehicle.

• Vehicle assembly steps from the manufacturing plant.

If an auto shop's labor rate is $120 per hour, which of the following equations provides the total labor charge for a vehicle service requiring 0.65 hours?

• $120 × 0.65 = $78

• $120 ÷ 0.65 = $184.62

• $78 × 0.65 = $50.70

• ($120 ÷ 0.65) ÷ 24 = $7.70

A VIN number can provide all of the following vehicle information except _____.

• engine type

• model year

• manufacturing cost

• transmission type

_____ _____ help technicians stay up-to-date with recent technical changes, common repair problems, and other service-related information from manufacturers.

• Flat-rate manuals

• Owner's manuals

• Technical service bulletins

• Component charts Service Information and Work Orders

All of the following are common advantages offered to subscribers of online automotive service information providers except _____.

• component location diagrams

• used-car seller listings

• OEM service information

• factory part numbers

A work order may be used _____.

• to record information about a vehicle that is being serviced

• as the invoice for the customer

• when preparing a repair estimate

• All of the above.

Today, most automotive technicians access vehicle service information using _____.

• a printed service manual

• online databases from vehicle manufacturers and third-party companies

• a scan tool

• email correspondence with vehicle manufacturers