Automotive Service Information and Work Orders

What do the following automotive abbreviations stand for? A/C: ABS: DTC: ECM: ICM: OBD: TCM:

True or False? If new parts are unavailable for a vehicle repair, it is common practice in the auto service industry to use salvaged or rebuilt parts without getting the customer's approval

All of the following statements are true regarding automotive diagnostic charts except _____.

• they are also referred to as troubleshooting charts

• they are laid out in a logical sequence for vehicle problem diagnosis

• they guide a technician to the most common causes of specific problems

• they are found in a vehicle owner's manual and in technical service bulletins

What do the diagrams provided in vehicle service information show a technician?

• Vehicle accessory packages for the specific model.

• Procedures to repair damage to exterior vehicle panels.

• Electrical, vacuum, and hydraulic circuits within the vehicle.

• Vehicle assembly steps from the manufacturing plant.

If an auto shop's labor rate is $120 per hour, which of the following equations provides the total labor charge for a vehicle service requiring 0.65 hours?

• $120 × 0.65 = $78

• $120 ÷ 0.65 = $184.62

• $78 × 0.65 = $50.70

• ($120 ÷ 0.65) ÷ 24 = $7.70

A VIN number can provide all of the following vehicle information except _____.

• engine type

• model year

• manufacturing cost

• transmission type

_____ _____ help technicians stay up-to-date with recent technical changes, common repair problems, and other service-related information from manufacturers.

• Flat-rate manuals

• Owner's manuals

• Technical service bulletins

• Component charts Service Information and Work Orders

All of the following are common advantages offered to subscribers of online automotive service information providers except _____.

• component location diagrams

• used-car seller listings

• OEM service information

• factory part numbers

A work order may be used _____.

• to record information about a vehicle that is being serviced

• as the invoice for the customer

• when preparing a repair estimate

• All of the above.

Today, most automotive technicians access vehicle service information using _____.

• a printed service manual

• online databases from vehicle manufacturers and third-party companies

• a scan tool

• email correspondence with vehicle manufacturers