Troubleshooting Methodology

First and Last name

1.You receive a help desk ticket from a user who is unable to connect to the company's internal network. The user's computer is turned on, but they cannot access any network resources. Which step of the CompTIA Troubleshooting methodology should you perform first?

• a) Identify the problem
• b) Establish a theory of probable cause
• c) Test the theory to determine cause
• d) Verify full system functionality

2.You suspect that the user's computer is unable to connect to the network due to a faulty network cable. Which step of the CompTIA Troubleshooting methodology should you perform next?

• a) Identify the problem
• b) Establish a theory of probable cause
• c) Test the theory to determine cause
• d) Verify full system functionality

3. After testing the theory, you find that replacing the network cable resolves the connectivity issue. Which step of the CompTIA Troubleshooting methodology should you perform next?

• a) Identify the problem
• b) Establish a theory of probable cause
• c) Test the theory to determine cause
• d) Verify full system functionality

4. You receive a help desk ticket from a user who is experiencing frequent application crashes on their computer. Which step of the CompTIA Troubleshooting methodology should you perform first?

• a) Identify the problem
• b) Establish a theory of probable cause
• c) Test the theory to determine cause
• d) Verify full system functionality

5. After identifying the problem as application crashes, you suspect that it may be due to outdated software. Which step of the CompTIA Troubleshooting methodology should you perform next?

• a) Identify the problem
• b) Establish a theory of probable cause
• c) Test the theory to determine cause
• d) Verify full system functionality

6. Once you have verified full system functionality, what should you do next according to the CompTIA Troubleshooting methodology?

• A) Document findings, actions, and outcomes
• B) Implement preventative measures
• C) Establish a plan of action to resolve the problem
• D) Establish a new theory of probable cause

7. In most programming languages, what is the data type used to represent a single character?

• A) Float
• B) String
• C) Integer
• D) Character

8. In programming, which data type would you use to store whole numbers without decimal places?

• A) Float
• B) String
• C) Boolean
• D) Integer

9. You are creating a program that needs to store a person's name. Which data type should you use ?

• A) String
• B) Integer
• C) Character
• D) Boolean