
Service Ticket Protocol Quiz
Authored by margaret garcia
Business
Professional Development
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of preparing for pest control treatment?
To ensure treatments are as effective as possible
To increase the cost of the service
To reduce the number of appointments
To make the service more time-consuming
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What pests require specific instructions to be given to the customer before treatment can begin?
Bedbugs, Roaches, Moths, Fire Ants
Termites, Bedbugs, Fleas, Weevils
Wasps, Roaches, Moths, Bedbugs
Bedbugs, Roaches, Moths, Fleas
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Specific instructions given to the customer before treatments are noted on all
Service Tickets as
Prep Info Given
Reviewed Prep Instructions with Customer
Customer has all Prep Info
Prep Instructions Sent via email
Tags
important
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What should NOT be included in the Service Ticket Instructions for Current Customers?
(Check All That Apply)
What and Where the Pest Activity is
Verbiage about why the client is requesting service
Payment status and signature at service
Broad terms like 'treat outside' or 'treat inside home'
Tags
important
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When booking an appointment on a live technician's schedule,
what should you ALWAYS be VISIBLY confirming before placing the appointment in that time range or slot?
The technician's specific skill in being able to treat that particular pest
The distance of the appointment you are scheduling against the other locations visible on the technicians schedule for that day'
The number of appointments visible on the schedule for that day should not exceed 20
That the Service Instructions have been entered
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct protocol when canceling appointments for ANY partner?
Add an account note with the reason for the cancellation that includes the date/time range/tech name, check rate card for additional cancellation protocols
Delete or post/void service tickets and check rate card for additional cancellation protocols
Move the ticket off a technician's schedule no notification needed they will find it
Immediate notify Partner of all cancellations by email/slack communication
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the Service Ticket Instructions?
To include broad terms like 'treat outside' or 'treat inside home' so we dont miss any areas'
To provide verbiage about why the client is requesting service
To give straightforward instructions for the technician to read when he gets to the location so they know what needs to be done
To document the customers call in requesting services
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