Workforce Preparation: Workplace Communication

What are some common methods of workplace communication?

• email, phone calls, meetings, and instant messaging.

• Telepathy

• Using carrier pigeons

• Sending smoke signals

Why is effective workplace communication important?

• It is NOT important for a workplace to communicate

• A positive work environment increases productivity, builds strong relationships, and can help resolve conflicts.

How does nonverbal communication impact workplace interactions?

• Nonverbal communication has no impact on workplace interactions

• Nonverbal communication can impact workplace interactions by influencing how messages are perceived and how trust is built with positive interactions.

What are the best strategies for improving workplace communication?

• Active listening, clear and concise messaging, regular feedback, open and honest communication, utilizing various communication channels

• Ignoring feedback and suggestions

• Using complex and confusing language

What are the potential consequences of poor workplace communication?

• There is no impact on productivity, employee morale, or work environment

• You will have decreased productivity, low employee morale, and a negative work environment

Which answer below means the same as active listening?

(definition of active listening: the practice of engaging closely with what a speaker is saying and indicating understanding)

• Being dismissive and uninterested in what others have to say

• Showing respect and showing that you are engaged with the speaker and what they are saying

What role does technology play in workplace communication?

• Technology makes workplace communication slower and less efficient

• Technology has no impact on workplace communication

• Technology enables instant messaging, video conferencing, email, and other digital platforms for effective communication.

What are some common barriers to effective workplace communication?

• language barriers, lack of feedback.

• cultural differences

• physical barriers,

• All of these answers

Which answer lists the best practices for written workplace communication?

• Always write lengthy and complex sentences

• You should use slang and informal language

• You should Ignore grammar and spelling mistakes

• You should check for clarity, professionalism, and proofreading for errors