BM-2 Chapter 1 Test

The primary way that managers control employees is by:

• A. interacting with customers to see how employees are doing.

• B. controlling the level of work-life balance that employees enjoy.

• C. monitoring how the company's public relations team is performing.

• D. making sure employees are doing what they are supposed to be doing.

What are the three primary characteristics of an effective control system in a business?

• A. relevant, intangible, and rigid

• B. rigid, economical, and reactionary

• C. suitable, understandable, and timely

• D. responsive, economical, and transferable

When managers control their businesses' finances, their primary goal is to ensure that:

• A. money is being set aside for community outreach programs.

• B. the organization is spending more money than it is taking in.

• C. the company is using its funds wisely, while earning as much as it can.

• D. employees are taking full advantage of the company's financial savings benefits.

Which presents serious security risks that managers must monitor and control?

• A. marketing

• B. employees

• C. technology

• D. production of goods

Introducing a product to a limited group of customers to see what its acceptance will be is what type of control? D. product/production

• A. marketing

• B. technology

• C. human resources

• D. product/production

Employee self-reporting, automatic data collection and analysis, and meetings are all methods that managers can use to:

• A. take corrective action.

• B. set standards of excellence.

• C. compare performance with standards.

• D. measure the organization's performance.

Before Bob can pay the business's bills, he checks with Ingrid to verify that accounts receivable are coming in and that there is enough cash in the checking account to cover the expenses. This is an example of coworkers who are:

• A. setting priorities.

• B. expressing opinions.

• C. managing their time.

• D. coordinating their work efforts.

Tom needs Allison to provide a status report so he can review inventory levels. After Tom reviews the inventory report, he must tell Kayla which items the business needs so she can contact the appropriate vendors to order stock. To achieve the business's goal of maintaining adequate inventory levels, each employee must perform his/her tasks in a/an:

• A. flexible order

• B. reverse order

• C. informal order

• D. sequential order

Melanie's supervisor made changes in some of Melanie's tasks so that she could finish them more easily. The technique the supervisor used is:

• A. flextime.

• B. job orientation.

• C. mass production.

• D. job simplification.

One way for businesses to help employees prioritize their work responsibilities is by conducting a/an:

• A. job analysis.

• B. internal review.

• C. personnel audit.

• D. corporate study.