Basics of Customer Service (Revision Quiz #2)

When customers first meet the retail assistant, a ______ ______is made based on the retail assistant's appearance, behaviour, and words.

(a)  

Customers always shared their happy shopping experience with their family and friends, and recommend them to go. This is known as ______ ______ ______ ______.

(a)  

Maintaining goodwill and customer loyalty will benefits company's ______ ______.

(a)  

To stay ahead of the competition among retailers, it is recommended for retailers to focus on providing ______ ______ ______.

(a)  

Creating a positive first impression is important when customer step into the retail store, retail assistant will need to (a)   the customer.

Organizational values, beliefs, and behaviors that prioritize and emphasize the delivery of exceptional customer service is known as ______ ______.

(a)  

Retail companies placed (a)   at the front and center of all their operations planning.

Companies that priorities cost-cutting or revenue generation over customer satisfaction are known as ______ - ______.

(a)  

A culture that provide employees with great flexibility to mark certain decisions on the spot for customers is known as (a)   .

The department for hiring the right type of employees for the company is known as

(a)