SOM Quiz

SOM Quiz

University

10 Qs

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SOM Quiz

SOM Quiz

Assessment

Quiz

English

University

Practice Problem

Medium

Created by

Shrajal Gupta

Used 14+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Pet Grooming and tax filling are examples of which type of services.

Services Industries and companies

Services as a Product

Customer Service

Derived Service

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Service is a ........................... commodity and cannot be inventoried.

Simultaneity

Cultural Specificity

Perishable

Customer Participation

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

........................... refers to the relocation of business processes in a different country.

Offshoring

Outsourcing

Near Shoring

Shoring

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

"For outsourcing, location can be within or outside the country." this statement is

True

False

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

ATM machine is an example of which service infrastructure.

Technology-generated service encounter

Technology-mediated service encounter

both

none of the above

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The ................... is the customer who mounts a damaging attack when you least expect it.

Terrorist

Champion

Tolerant

Patient

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which are the following belong to the Services aspects in operations management.​

Intangible


Tangible

Long Response time

None of the above

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