Cancelling appointments

Why does the caller cancel the appointment?

• Yes

• Got a bad backache

• Pizza het?

What is the new date?

• Monday at 09:30

• See a doctor

• Yes

I won’t be able to meet you

• I’m unwell.

• I’m very sorry about that

• I don’t think I can make it

I look forward to ___you

• meet

• meeting

• meetings

Can we make another ___?

• day

• okay

• days

I look forward to ___from you

• hearing

• hear

• hearings

Would it be ___to set another date?

• Yes

• Okay

• No

An urgent business has come up.

• See you soon

• I’m unwell

• What’s wrong?