bm,scm,ED L6

define communication

• Communication is the process of exchanging information or ideas through verbal or non-verbal means.
• Communication is the process of exchanging physical objects
• Communication is the process of exchanging money or currency
• Communication is the process of exchanging goods or services

Which one of the following is a method of identifying communication needs of a cleint or colleague?

• Active listening and asking open-ended questions
• Ignoring their communication and making assumptions
• Interrupting and assuming their needs
• Talking about your own experiences without listening

Which one of the following is a verbal means of communication?

• speech

• signs

• maps

• behaviour

write down two principles of effective communication

name two barriers to effctive communication

There has been a conflict between two collegues in the workplace. Explain the skillls you will use to handle the situation.