Device Support Recap

Where would you find the ICCID in Mobi Control?

• Hardware Details

• Celluar Details

• Device Details

• Device Statuses

What folder must we always use for online devices?

What OS version do we need to Box Swap?

• 7.6.3

• 11

• 4.4.4

• 10.0.1

Whats the delivery time for a Box Swap Sunday - Thursday after 7pm?

• 3 Days

• 2 Days

• Next Day

What reasons warrant a straight Box Swap?

• 0% Battery

• Sumni V1

• No Cellular Data

• Blank Screen

What button do we ask the RP to press when the device asks for the "Administrator Password"?

• Ask the RP to input the password

• Tap outside the box

• Home Button

• Back or Left button in the black bar at the bottom of the screen