Chapter 10 Practice Quiz

Nerea is a nurse in a medical office. She loves talking to the patients as she checks their weight, blood pressure, and other vitals. She has several other members in her family who are nurses and it has always been a passion of hers. Although she doesn’t like many of her co-workers, Nerea feels like she is really making a difference in her profession. Nerea’s ____ is high.

• Motivation

• Satisfaction of Needs

• Empowerment

• Morale

Tingzhe works in the marketing department for a real estate firm. There are many days when they don't have any tasks to complete and they are bored. Tingzhe feels that their boss is too demanding and Tingzhe doesn’t really like them. Tingzhe’s ____ is low.

• Empowerment

• Satisfaction of Needs

• Morale

• Motivation

Broad Street Productions has its own network site where employees can post pictures, personal notes, accomplishments, and network with employees in other offices and other countries. When employees use this site, what needs are they meeting?

• Self-Actualization

• Social

• Physiological

• Esteem

Dani’s Glass Shop sells handmade glass objects produced by her employees. She pays the employees a set amount for each piece they produce regardless of the amount of time it takes. She pays them on a ____.

• wage system

• commission plan

• piece-rate system

• quota compensation system

The Hawthorne studies concluded that:

• employees only work for their pay and nothing else matters

• employees work better in good lighting

• employees’ motivation to work is influenced by human factors

• employees work faster if they are given a standard goal of output to meet

By providing medical, dental, vision, and retirement benefits to employees, Google is satisfying which need on Maslow’s hierarchy?

• Esteem

• Safety

• Social

• Self-Actualization

One of Herzberg’s motivation factors is _____.

• Job Security

• Pay

• Supervision

• Responsibility

Vihaan, a supervisor at a hardware store, continually monitors employees’ performance and often goes into the stock room to make sure they are working. He reprimands employees who talk to one another while working the registers, even if no customers are present, and surveys the breakroom to ensure employees do not take longer breaks than allotted. Vihaan most likely uses _____ assumptions when dealing with employees.

• Theory Y

• Theory Z

• Theory X

• Theory P

Target holds morning meetings which gather all employees together briefly. During the meeting, the manager acknowledges employees who excelled in their work the previous day. This daily praise session is based on the theory that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur, and is called _____.

• reinforcement theory

• expectancy theory

• theory y

• equity theory

Mikkel worked for TK Concrete for five years. His sales surpassed those of every other salesperson regardless of the shift he worked because he had excellent up-selling techniques. In spite of his efforts, he discovered that he earned far less than any of the other salespeople. Consequently, he quit and took a sales position with a competitor who paid salesmen a commission in addition to a salary. According to equity theory, ____.

• Mikkel felt his outcomes were greater than those of his comparison others

• everyone at TK Concrete should have the same inputs

• Mikkel felt his inputs were greater than those of his comparison others

• everyone at TK Concrete should have the same outcomes