Hotel Management Quiz

The term 'walk-ins' in a hotel setting describes guests who:

• Use the fitness facilities

• Check in without prior booking

• Depart earlier than planned

• Change their room during their stay

What is the main function of the front office department in a hotel?

• Cooking for guests

• Room cleaning

• Handling the arrival and departure of guests

• Planning guest excursions

What does it mean to have a 'complimentary stay' at a hotel?

• Enjoying free breakfast with your stay

• Staying as a guest at no charge

• Receiving a free tour during your stay

• Prepaying for your accommodation

What is the primary focus of a hotel's night audit?

• Conducting overnight security checks

• Overnight cleaning tasks

• Finalizing daily accounts and financial reports

• Welcoming guests arriving late at night

In the context of a hotel, what is a 'folio'?

• Menu for in-room dining

• The guest's billing record

• An ornamental feature

• A unique room access card

Which system in a hotel is responsible for handling bookings, guest arrivals and departures, and financial transactions?

• Housekeeping

• Property Management

• Food and Beverage

• Security

What are the responsibilities of a hotel concierge?

• Room maintenance

• Meal preparation

• Providing personalized guest assistance and information

• Overseeing the front office operations

In hotel operations, what does 'No-Show' mean?

• A guest leaving earlier than the checkout date

• A guest arriving without any baggage

• A guest failing to arrive for a confirmed booking

• A guest who declines to settle their account

What does 'ADR' stand for in hotel lingo?

• Average Daily Rate

• Annual Department Revenue

• Automated Data Recording

• Advanced Deposit Required

What is considered an upselling technique in the hospitality industry?

• Providing a discount on basic rooms

• Recommending a more expensive room for an extra charge

• Offering complimentary transportation

• Including breakfast for free