Sales Training Quiz

What is the first step in the sales process?

• Closing the deal

• Building rapport

• Qualifying leads

• Handling objections

What does CRM stand for?

• Centralized Reporting Management

• Customer Relationship Management

• Customer Revenue Management

• Corporate Resource Management

How can you overcome objections during a sales call?

• Ignore the objection

• Listen and understand the objection

• Argue with the customer

• Avoid the objection

What is the purpose of a cold call?

• To close a sale

• To gather customer information

• To build rapport

• To introduce your product or service

What is a sales pipeline?

• A physical funnel used in sales

• A process for closing deals quickly

• An organizational tool for salespeople

• A visual representation of the sales process

What is the difference between features and benefits?

• Features are product-related, benefits are customer-focused

• Features are facts, benefits are perceived value

• Features are intangible, benefits are tangible

• Features are tangible, benefits are intangible

What is the purpose of a sales presentation?

• To overcome objections

• To educate the customer

• To negotiate pricing

• To showcase your product or service

What is the primary goal of sales training?

• To develop effective sales skills

• To build customer relationships

• To improve product knowledge

• To increase revenue

What is the key to successful sales?

• Persistence

• Product knowledge

• Listening skills

• Charisma

How can you build rapport with a potential customer?

• Ask personal questions

• Listen actively and show genuine interest

• Focus on selling your product

• Use persuasive language