SA New Hire Pulse Check

Seasonal can be applied to an account when a customer is moving to another address

• No

• Yes

On which tier of internet can you NOT offer a free line of mobile

• Gig Internet

• Internet 300

• SIA

• Ultra Internet

When do we track our calls

• On lunch break

• While on call

• End of Day

• Tomorrow when I get to it

If an account is past due what changes can be made on the account ?

• Add PSU

• Downgrade/Disco

• Upgrade

• Sell Mobile

What changes can you make when and account is in a NON PAY status ?

• Downgrade

• Disconnect

• No changes

• Upgrade

Customers must migrate all LOB's to SPP 3.0 in order to qualify for Retention Offers

• True

• False

What information can I not provide to customers in regards to their account ?

• Email Address

• Service Address

• Account Holder Name

• All of the above

Keeping all lines of business the same but MRR goes down how is supposed to be tracked

• Upgrade

• no change

• sidegrade

• Remove LOB

required to be read at the end of all calls.

What Free Streaming services are offered with Spectrum Tv Select

• Paramount Tv

• Disney Plus

• Peacock

• YouTube Tv