SA New Hire Pulse Check
Quiz
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•
Practice Problem
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Medium
Tommy Blake
Used 6+ times
FREE Resource
Enhance your content in a minute
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Seasonal can be applied to an account when a customer is moving to another address
No
Yes
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
On which tier of internet can you NOT offer a free line of mobile
Gig Internet
Internet 300
SIA
Ultra Internet
3.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
When do we track our calls
On lunch break
While on call
End of Day
Tomorrow when I get to it
4.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
If an account is past due what changes can be made on the account ?
Add PSU
Downgrade/Disco
Upgrade
Sell Mobile
5.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
What changes can you make when and account is in a NON PAY status ?
Downgrade
Disconnect
No changes
Upgrade
6.
MULTIPLE CHOICE QUESTION
20 sec • Ungraded
Customers must migrate all LOB's to SPP 3.0 in order to qualify for Retention Offers
True
False
7.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
What information can I not provide to customers in regards to their account ?
Email Address
Service Address
Account Holder Name
All of the above
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