SA New Hire Pulse Check

SA New Hire Pulse Check

13 Qs

quiz-placeholder

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SA New Hire Pulse Check

SA New Hire Pulse Check

Assessment

Quiz

Practice Problem

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Created by

Tommy Blake

Used 6+ times

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13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Media Image

Seasonal can be applied to an account when a customer is moving to another address

No

Yes

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Media Image

On which tier of internet can you NOT offer a free line of mobile

Gig Internet

Internet 300

SIA

Ultra Internet

3.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Media Image

When do we track our calls

On lunch break

While on call

End of Day

Tomorrow when I get to it

4.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Media Image

If an account is past due what changes can be made on the account ?

Add PSU

Downgrade/Disco

Upgrade

Sell Mobile

5.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Media Image

What changes can you make when and account is in a NON PAY status ?

Downgrade

Disconnect

No changes

Upgrade

6.

MULTIPLE CHOICE QUESTION

20 sec • Ungraded

Media Image

Customers must migrate all LOB's to SPP 3.0 in order to qualify for Retention Offers

True

False

7.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Media Image

What information can I not provide to customers in regards to their account ?

Email Address

Service Address

Account Holder Name

All of the above

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Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

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