Which item is considered a retail product?

• Air conditioner repair
• New air conditioner
• Air conditioner delivery
• Extended warranty on the air conditioner

The period key term in retail for a period of time that an item remains usable, or fit for consumption is called:

• Expiration
• Stock
• Rotten
• Shelf life

A large facility that manufacturers send large quantities of product to then be distributed to stores is called:

• Distribution Center
• Garage
• Storage Warehouse
• Carton

When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores they are:

• Stocking
• Picking
• Sending
• Fulfilling

Who is responsible for making sure the safety exits aren't blocked and are free to be used in an emergency?

• OSHA Officer
• Police Officer
• Local Union Rep
• Retail employee

A customer makes a purchase and their transaction total is $21.47. The customer pays with $50.00 in cash. How much change should they receive?

• $25.53
• $19.25
• $30.53
• $28.53

What organization oversees and controls workplace safety regulations?

• OSHA
• FSLA
• FEMA
• SOTP

What does the "R" in SMART Goal Setting stand for?

• Retail-Oriented
• Results-Oriented
• Restart
• Routine

Which functional area in a retail store usually manages the on-site revenue generation, administration, and reports on the center's expenses?

• Marketing
• Information Technology (IT)
• Warehouse Management
• Finance

Where are you most likely to find your company's policies and procedures?

• On the company website
• In the breakroom
• In an employee handbook
• In your managers office