3CX Quiz

How can you make a call using the 3CX desktop app?

• Press the keypad icon and enter the number, then press call

• Shout the number into the computer's microphone

• Send a text message to the desired contact

• Use a physical handset to dial the number

What does the divert to voicemail feature do?

• Immediately diverts an incoming call to voicemail

• Sends a notification to the caller that you are busy

• Automatically disconnects the call after a certain time

• Plays a pre-recorded message to the caller

How can you access your voicemails using the 3CX desktop app?

• Click on the voicemail icon in the menu at the bottom of the app

• Call the help desk for assistance

• Wait for an email notification about the voicemail

• Ask a colleague to play the voicemails for you

What does the record button do during a call?

• Records the ongoing call

• Ends the call immediately

• Mutes the call for a brief period

• Sends a notification to the other party about the recording

How can you transfer a call to another user in your organization?

• By leaving the call on hold indefinitely

• By sending an email to the other user about the call

• By disconnecting the call and asking the other user to call back

• By using unattended transfers or attended transfers

What does the activity status feature allow you to do?

• Automatically redirect calls based on your status

• Set your availability status for others in your organization to see

• Change the color theme of the app

• Send a notification to your colleagues about your status

What does the conference button do during a call?

• Allows you to add another user to the call

• Ends the call immediately

• Mutes the call for a brief period

• Sends a notification to the other party about the conference

What does the soft phone mode in the 3CX desktop app indicate?

• Indicates that the software is in sleep mode

• Indicates that the software is connected to a desk phone

• Indicates that the software is ready for an update

• Indicates that the software is only being used on the computer