A+ - 20A - Implement best practice documentation

A+ - 20A - Implement best practice documentation

Professional Development

20 Qs

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A+ - 20A - Implement best practice documentation

A+ - 20A - Implement best practice documentation

Assessment

Passage

Computers

Professional Development

Practice Problem

Medium

Created by

Brock McKinley

Used 1+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a standard operating procedure (SOP)?

To generate unique ticket IDs

To categorize support cases

To provide step-by-step instructions for tasks

  1. To assign severity levels to incidents

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of an SOP?

Generating a unique ticket ID

Categorizing support cases

Setting up new user accounts

Assigning severity levels to incidents

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main function of a ticketing system?

Managing employee onboarding

Managing requests, incidents, and problems

Managing asset procurement

Managing network topology

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How are tickets categorized in a ticketing system?

Requests, incidents, and problems

Critical, major, and minor

High, medium, and low

New, in progress, and closed

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of asset management?

To manage requests, incidents, and problems

To provide step-by-step instructions for tasks

To identify and inventory hardware and software assets

To categorize support cases

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main goal of change management?

To manage requests, incidents, and problems

To generate unique ticket IDs

To reduce the risk of configuration changes causing service downtime

To provide step-by-step instructions for tasks

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is included in asset documentation?

Purpose of the change and scope of the change

Warranty/support contract and licensing details

User information and device information

Progress notes and problem resolution

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