day7

day7

6th - 8th Grade

12 Qs

quiz-placeholder

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day7

day7

Assessment

Quiz

Computers

6th - 8th Grade

Practice Problem

Easy

Created by

hassan saad

Used 1+ times

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To Review All created tickets CCA can choose …? BSS

Creat service Request

Trouble Ticket

Modify Customer Information 

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"TE Problem" No Technical Data means …?

No Financial  Data for Line In TE 

No technical Data for Line In TE 

No Data

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Line Problem SLA Is …. ?

15 WD

7 WD

2 WD

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Case WO Request and there is problem happened sub activity will be….?

WO Problem 

Line problem 

TE problem 

Customer Problem

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WO, OM means :

Work Order, Order Management

Work Order

Order Management

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA Must Make TT ….. In Case No Technical Data Found On Matrix Tool After Call Back To CRM ?

Remove Matrix TT

Create Matrix TT

Duplicated Matrix TT 

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In Case Of Delay In Port Splitting Activity CCA Action Will Be…?

Create TT And Inform CST SLA 48 WH

Create SR FBB Non Tech follow up--InstallationOrder--Splitting After SLA / Inform CST 48 H 

Automatic TT Will Be Created 

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