day7

To Review All created tickets CCA can choose …? BSS

• Creat service Request

• Trouble Ticket

• Modify Customer Information 

"TE Problem" No Technical Data means …?

• No Financial  Data for Line In TE 

• No technical Data for Line In TE 

• No Data

Line Problem SLA Is …. ?

• 15 WD

• 7 WD

• 2 WD

In Case WO Request and there is problem happened sub activity will be….?

• WO Problem 

• Line problem 

• TE problem 

• Customer Problem

WO, OM means :

• Work Order, Order Management

• Work Order

• Order Management

CCA Must Make TT ….. In Case No Technical Data Found On Matrix Tool After Call Back To CRM ?

• Remove Matrix TT

• Create Matrix TT

• Duplicated Matrix TT 

In Case Of Delay In Port Splitting Activity CCA Action Will Be…?

• Create TT And Inform CST SLA 48 WH

• Create SR FBB Non Tech follow up--InstallationOrder--Splitting After SLA / Inform CST 48 H 

• Automatic TT Will Be Created 

Check Free Port SLA …?

• 48 H

• No Estimated Time 

• 1 WD

هنقول ايه للعميل في حالة outage

• يتم تحديث معداتنا في السنترال نظرا لازياد العملاء. علشان كده بنحدثها كل فترة

• مشكلة عامة في السنترال

Any TT Must be "Problem / Non-Om Problem"

when CCA choose from "Additional Information" ?

• TRUE

• FALSE