Roadside quiz

What is the entitlement for towing with dolly wheels required for GWM and MG?

• Covered to nearest dealership

• Tow is covered but customer needs to pay for dolly wheels

• Customer responsible for full cost of tow and dolly wheels

• Coordination only in this case

If a BMW customer calls with an amber warning light and wants a tow instead of a tech, we can organize the tow directly.

• True

• False

When organizing a vehicle relocation, what is the time frame we should provide to the customer?

• 60 min

• 90 min

• By the end of the day

• Do not provide time frame

If a Mercedes-Benz customer calls and the vehicle is not in the system (rego, name, phone number, email, VIN checked), how can we proceed?

• Ask customer to confirm with the dealership if they have roadside assistance

• Offer membership + service fee

• Offer coordination

• Check year model of the vehicle

Select the different types of memberships that MG has.

• Wholesale basic

• Retail basic

• SIRA/SARA (basic/platinum)

• Wholesale platinum

• Retail Platinum

The accident allocation centers are Adelaide, Melbourne, and...

(a)  

Who is our newest client?

• PeopleCare

• Ineos

• Over 50

• Jax Tyres

If the battery of the car was replaced by us and is under warranty but the membership is expired, the customer needs to pay for a membership + service fee to get the assistance for a battery issue.

• True

• False

What is considered a long distance tow (arranged by logistics)?

• >200 Km

• >300 Km

• >500 Km

• >1000 Km

Let's test your memory! Please draw the Allianz logo