Soft Skills Quiz

What are soft skills?

• Technical abilities required for a job

• Personal attributes that enable someone to interact effectively with others

• Hard physical labor skills

• Academic qualifications and certifications

Which of the following is considered a hard skill?

• Emotional intelligence

• Typing speed

• Innovation

• Social skills

What is NOT listed as a soft skill in the image?

• Multitasking

• Conflict resolution

• Inventory control

• Time management

Which skill is associated with the ability to create new ideas or concepts?

• Business analysis

• Machine operation

• Innovation

• Affiliate marketing

Why are soft skills important in customer service?

• They provide technical knowledge to handle customer queries.

• They equip customer service professionals with desirable behaviors and attitudes.

• They are not important; hard skills are more valuable.

• They help in managing the financial aspects of customer service.

What is the outcome of customer service professionals using soft skills according to the text?

• Decreased performance in their roles.

• No change in the results for customers and business.

• Better results for customers and business alike.

• Increased technical efficiency only.

According to the text, what is essential for success in the fast-paced workplace of today besides technical expertise?

• Financial investment

• Soft skills

• Physical strength

• Individual work

What are soft skills considered to be the foundation of?

• Technical knowledge

• Effective teamwork and organizational success

• Fast-paced work environments

• Individual achievements

Which of the following is NOT listed as a key customer service soft skill?

• Communication

• Time management

• Listening skills

• Emotional intelligence

What is the fifth key customer service soft skill mentioned in the list?

• Good organization

• Ability to remain calm under pressure

• Writing skills

• Initiative to follow up