U1C4L2

Anger is _________.

• an unhealthy reaction to conflict

• a common healthy reaction to being emotionally hurt or physically harmed

• always a destructive reaction

Physical reactions to anger include _________.

• decreased heart rate and blood pressure

• fatigue

• headaches

The three main approaches to managing anger are expressing, suppressing, and ______________.

• calming

• asserting

• empathizing

If you are really angry at someone, it is best to _________.

• keep it to yourself and avoid a conflict

• yell and get it out of your system

• calm yourself until you can express what's bothering you without causing a conflict

When you use empathy in an angry situation, you ________.

• try to understand what the other person is feeling and thinking

• express yourself directly without offending others

• keep your feelings and thoughts to yourself

Jason gets angry often, even about things that don't matter much. He knows it's a problem, but he doesn't know how to stop it. When you ask him if he's satisfied with himself, he thinks about it, and then he says, "No. I'm not. I'm not satisfied with myself; the way I manage time; and the way I relate to people."

Which strategy for managing anger should you recommend he try?

• Relaxation techniques

• Changing your thinking

• Change orientation

• Empathy

Relaxation is a healthy way to manage anger because it __________.

• can make others think you are cool-headed and unflappable

• distracts you from the problem at hand

• helps you get your emotions under control in a tense situation

Which of the following is an example of changing thinking in an angry situation?

• I know how to solve this problem.

• It's not the worst thing that happened.

• That student is always picking arguments.

T or F: When you are angry with someone, you should let the person know immediately and say the first thing that comes into your head.

• true

• false

__________ communication can trigger more inner anger.

• deferential

• assertive

• aggressive