FEBRUARY QUIZ

Misuse of sick leave (1^st offense) can lead to:

• FN1

• W1

• FN2

• NONE OF THE ABOVE

AS PER THE GROOMING STANDARDS, MALE CSO IS ALLOWED TO WEAR TWO RINGS.

TRUE OR FALSE

• TRUE

• FALSE

What is the email to be use for card replacement concerns?

KPI STANDS FOR "KEY PERFORMANCE INPUT"

TRUE OR FALSE

• TRUE

• FALSE

Pull and Bear collaborated with what brand?

• Wrangler

• Levi's

• Guess

• Lee

WHAT IS THE 2^ND PROTOCOL IN CS MANUAL?

• COMPLAINTS AND FOLLOW UP

• GENERAL CUSTOMER SERVICE

• CUSTOMER INTERACTION

• BILLING

AS PER CX STANDARDS, ENGAGE CUSTOMERS IN “HAPPY CONVERSATIONS” WHEN APPROPRIATE IS PART OF:

• EFFORTLESS EXPERIENCE

• UNFORGETTABLE EXPERIENCE

• SENSORIAL EXPERIENCE

Guess is located on?

• Level 1 between MAC and Centrepoint

• Level 1 Between MAC and H&M

• Level 1 Between Giordano and The Body Shop

• Level 1 Between MAC and Daiso

Exceeding break schedule for the 2^nd time leads to?

• FN2

• W2

• W1

• FN1

In Work habits, what category is Demonstrates ability to modify behavioral style and approach to goal?

• Adaptability

• Teamwork

• Decision Making

• Problem solving