Business Process Mapping

Which of the following is a way to visualise what a business is doing by considering roles, responsibilities, and standards?

• Process

• Business Process Mapping

• Gateway

• Event

As per the details behind the processes, which is a small unit of work that is subject to management accountability?

• Output

• Task

• Input

• Constraint

Why are the Swim Lane Diagrams useful?

• It is useful in clarifying responsibilities and helping departments work together when they perhaps do not understand what the others do.

• It also allows the user to start the workflow definition renderer that displays a graphical representation of workflow.

• All resources that contribute to production and delivery of outputs.

• None of the above

Is the following statement true or false?

The mapping symbol - diamond show the direction or flow of the process

• True

• False

_________ is represented by a circle and denotes something that is occurring.

Which of the following is classified as Catching or Throwing?

• End Event

• Start Event

• Message Symbol

• Terminate Symbol

How many tools are used to identify bottlenecks?

• 5

• 2

• 8

• 6

Which of the following is/are the reason(s) of Creating “To Be” Processes?

• To maximise the efficiency of the business process

• To determine the order of the necessary activities

• To assign management to supervise each step of the process

• All of the above

Which of the following is the Phase 2 of changing processes?

• Preparing for Change

• Managing Change

• Reinforcing Change

• None of the above

Which of the following divides the chart into lanes, each representing a person, group, or sub process?

• Icon

• Arrow

• Parallel Line

• Event