Lecture 2 Quiz: AI & emotions at work

The theory of self-presentation suggests that individuals:

• Have no control over how others perceive them.

• Actively manage their appearance and behaviour to influence others' perceptions.

• Focus solely on their privacy without managing impressions.

• Reject all forms of impression management in professional settings.

According to Goffman's theory of self-presentation, "front stage" behaviour is where individuals can relax and be themselves, without worrying about maintaining a particular image.

• True

• False

Emotional labour requires workers to:

• Display genuine emotions at all times.

• Manage their emotions to fulfill the emotional requirements of their job.

• Avoid any form of negative emotional expression in professional settings.

• Focus only on physical tasks, ignoring emotional aspects.

Which of the following is NOT a component of emotional labour as described by Hochschild?

• Emotion regulation

• Surface acting

• Deep acting

• Emotional dissonance

Deep acting involves changing one's internal feelings to match the emotions that need to be displayed, which aligns with the theory of emotional labour.

• True

• False

In the context of AI's role in detecting employee emotions, which technology is NOT typically used for emotional analysis?

• Electroencephalogram (EEG) recordings

• Gait analysis

• Social media monitoring

• Voice tone analysis

Considering the ethical implications of emotional AI at work, which principle is most at risk?

• Innovation

• Autonomy

• Efficiency

• Transparency

Emotional labour is argued to have potential negative impacts on employees. Which of the following is NOT typically considered one of these impacts?

• Reduced authenticity of interpersonal interactions

• Decreased job satisfaction due to emotional dissonance

• Increased burnout from prolonged emotional regulation efforts

• Enhanced sense of personal achievement through emotional regulation

How might AI emotional monitoring technologies impact employees' self-presentation strategies, according to Goffman's theory?

• Increase reliance on "back stage" behaviours in the workplace

• No impact, as self-presentation is entirely unconscious

• Decrease the distinction between "front stage" and "back stage" behaviours

• Encourage a uniform self-presentation strategy across different contexts