What is communication?

• Sending messages only

• Receiving messages only

• None of the above

• Sharing and receiving information, ideas, and attitudes

Which of the following is NOT a benefit of effective communication?

• Financial management skills

• Presentation skills

• Leadership skills

• Critical thinking skills

In healthcare, effective communication can lead to:

• All of the above

• Increased medical errors

• Reduced job satisfaction

• Greater patient satisfaction

The person who starts the communication process is called:

• Channel

• Decoder

• Encoder

• Receiver

Encoding in communication refers to:

• Receiving messages

• Producing messages

• Ignoring messages

• Understanding messages

Which of the following is NOT a component of the communication process?

• Observer

• Context

• Sender

• Feedback

Feedback in communication is:

• The medium through which messages are transmitted

• The initial message sent by the sender

• None of the above

• The response of the receiver after receiving the message

Which dimension of context refers to the beliefs and values of participants?

• Temporal

• Culture

• Social-psychological

• Physical

Downward communication in organizations typically flows from:

• None of the above

• Subordinates to seniors

• Peers within the same level

• Seniors to subordinates

Lateral or horizontal communication occurs among:

• All of the above

• Subordinates and juniors

• Colleagues or peers at the same level

• Seniors and subordinates