CFS Sentinel | Feb 2024

Which of the following values is exercise care in building enduring relationships that last for generations and trust that we are proposing the right product?

• Responsible, Integrity

• Lasting Value, Integrity

• Integrity, Respect

Lasting Value - We are committed to long-term value creation, by balancing prudent risk-taking with bold actions.

We build lasting relationships and deliver enduring outcomes.

• True

• False

“We aim for a sustainable growth over the long haul, rather than making quick and large gains over three short term.”

Which word best describes above value behaviour?

• Forward Looking

• Respect

• Lasting Value

• Integrity

Which of the following falls under the Fair Treatment of Financial Consumers (FTFC) Principle Framework?

• Redress

• Fair Terms

• Disclosure

• Speak Up Culture

• Fair Dealing

The following customers will ALWAYS be rated as High Money Laundering /Terrorism Financing Risk:

i) Politically Exposed Person

ii) Self-employed

iii) Customers associated with Sanctions Risks

iv) Customers who own or control automatic High Money Laundering /Terrorism Financing Risk businesse

• i, ii & iii

• i, iii & iv

• i only

• iv only

Below are the positive behaviors at work that reflect “Lasting Value”

[Select all that applies]

• I think about the long term implications, the reliability and sustainability of my work.

• I look for ways to enable my team mates so that I can focus on strategic deliverables and that can be achieved.

• I ensure that my team and I are responsible for the highest quality of work by making sure I am knowledgeable and professional.

• I focus on outputs and tactical ways to offer quick solutions and I do mot consider he long-term strategy.

What do you do with unused forms from your clients?

• Re-use them for another product offering, as it will save your time and will not bother customers.

• Store them with lock and key for future use.

• Re-use them as recycled paper to take personal notes, so that you can practise sustainability by saving paper.

• Shred them immediately.

These are social media policy guidelines:

[Select all that applies]

• Be careful with pictures and videos.

• Do not post negatively about the bank.

• Always get your Head of Department’s approval before revealing confidential information on social media platforms.

• Be responsible, respectful and act professionally.

Lasting Value: We are committed to ​____________________ value creation, by balancing​ ___________________________ with bold actions.

• long-term;

  prudent risk-taking

• long-term;

  our decisions

• long-term;

  zero tolerance