Room Service Operations Quiz

What is the definition of room service?

• The provision of spa service in a guest room or suite

• The provision of concierge service in a guest room or suite

• The provision of laundry service in a guest room or suite

• The provision of food and beverage service in a guest room or suite

Why do hotels offer room service to guests?

• As an alternative to public dining offering privacy for clients

• To increase/maintain reputation

• All of the above

• To offer a service to clients

What are the skills of room service staff?

• Discretion, Diplomacy, Perception

• Perception, Ability to communicate, Local knowledge

• Discretion, Diplomacy, Honesty

• Ability to communicate, Local knowledge, Honesty

What are the attributes of a room service attendant?

• Discretion, Diplomacy, Perception

• Perception, Ability to communicate, Local knowledge

• Ability to communicate, Local knowledge, Honesty

• Discretion, Diplomacy, Honesty

What are the types of room service available?

• 24 hour room service, Meal period service only, Mini Bar

• Breakfast only, Tea and Coffee making facilities, Mini Bar

• 24 hour room service, Breakfast only, Mini Bar

• 24 hour room service, Breakfast only, Meal period service only

How can a guest order room service?

• In-person, Email, Computer system

• Phone, Computer system, In-person

• Written, Phone, Computer system

• Written, Email, Phone

What are the attributes of a room service attendant?

• Discretion, Diplomacy, Perception

• Ability to communicate, Local knowledge, Honesty

• Perception, Ability to communicate, Local knowledge

• Discretion, Diplomacy, Honesty

What is the process for taking and recording room service orders?

• Enter the order into the Hotel’s system, Check the name and room number are correct, Compute for the total amount of order

• Enter the order into the Hotel’s system, Check the name and room number are correct, Recap the order by stating each item the guest requested

• Enter the order into the Hotel’s system, Check the name and room number are correct, Confirm timing and delivery instructions

• Enter the order into the Hotel’s system, Check the name and room number are correct, Clarify details

What is the process for presenting room service accounts?

• Presenting the account, Payment options, Process room service payment

• Presenting the account, Asking the guest to sign and confirm, Process room service payment

• Presenting the account, Asking the guest to sign and confirm, Payment options

• Asking the guest to sign and confirm, Payment options, Process room service payment

What is the process for clearing room service?

• Return trays, trolleys and service items, Unpacking the used items, Store trays and trolleys

• Return trays, trolleys and service items, Unpacking the used items, Remove disposable rubbish

• Remove the trays, Return trays, trolleys and service items, Unpacking the used items

• Remove the trays, Unpacking the used items, Distribute items to cleaning stations