Quiz 17A: Explain Organizational Documentation and Policies

What is the purpose of configuration management?

• To identify and document all infrastructure and devices installed at a site

• To install cabling and network devices

• To troubleshoot networks

• To minimize the risk of unscheduled downtime

Which of the following is NOT an element of Configuration Management under ITIL?

• Service assets

• Configuration Item (CI)

• Request for Change (RFC)

• Performance baseline

What is the purpose of a baseline in Configuration Management?

• To authorize changes

• To identify stakeholders

• To document the approved state of a Configuration Item (CI)

• To implement changes in a planned and controlled way

Which of the following is NOT a type of Configuration Management System (CMS)?

• Spreadsheets and diagrams

• Dedicated applications

• Auditing tools

• ServiceNow

What minimizes the risk of unscheduled downtime by implementing changes in a planned and controlled way?

• Change Management

• Configuration Management

• Service Management

What document captures the need or reasons for change and the procedure for implementing the change?

• Baseline

• RFC

• CMS

• SOP

In a formal change management process, major or significant changes might require approval through:

• Configuration Management Board (CMB)

• Change Advisory Board (CAB)

• Incident Response Team (IRT)

• Service Desk

Configuration changes should be made only when:

• There is a valid job ticket authorizing the change

• There is a security breach

• There is a major incident

• There is a scheduled maintenance window

Which document sets out the principal goals and considerations for performing a task?

• Baseline

• RFC

• SOP

• CMS

What is a system of labeling for identifying assets?

• Authentication

• Authorization

• Port naming convention

• Encryption