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FOK Quiss

Authored by Wisnu D

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FOK Quiss
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25 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

What is Front Office Department?

Department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels

Department in a hotel which is situated at the back of hotel and it's duty to sell Food and Beverage

Department in a hotel which is handling finance of the hotel

Department in a hotel which is situated at the front of the hotel and it's duty to clean rooms

2.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

What is the highest position in FO Department

Front Office Supervisor

Room Division Manager

Chief Reservation

Front Office Manager

3.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

Which one below the person who has duty to handle reservation?

Reservation Officer / Agent

Bell boy

Front Desk Agent

Concierge

4.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

Below is the duties and responsibilities of FO Manager, except?

Directs & coordinates the activities of the FO department

Evaluate the job performance of front office staff & fills their appraisals

Plan the present & future need of resources

accepting and rejecting reservation

5.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

Perform the function of a link between the management & front office employees is one of the main tasks of

Reservation Officer

Front Desk Agent

Front Office Manager

Front Desk Supervisor

6.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

Reservation officer duties and responsibilities, except?

Accept and reject reservation

escorting guest to their room

To maintain reservation records by completing reservation forms, sending reservation confirmation letters etc

To process reservations from sales offices, other departments of the hotel, travel agents, tour operators etc

7.

MULTIPLE CHOICE QUESTION

1 min • 4 pts

Choose the answers below for duties and responsibilities of Receptionist

Escort the guest from lobby to guest room when check in

Process guest check in and check out

Answering incoming calls

Assist in efficient team building with attention to welfare, safety, training and staff development

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