Post Test Making Telephone Calls - JAA

Expression for opening a telephone call

• Hello, how are you, may I help you?

• Good morning, Rans Corporation, Rara speaking, how are you?

• Good morning, Rans Corporation, Rara speaking, may I assist you?

• Good morning, Rans Corporation, can I help you?

Expression to give the reason on telephoning

• I would like to eat cookies

• I would like to make a question

• I am calling on behalf of Mr.Jhon

• I am calling to make an appointment

Expressions for giving reason the telephone calls, except...

• I would like to speak to Ms. Ziya

• I am calling to arrange a meeting today

• I am phoning to request a catalogue

• Thank you for calling our company

How to spell phone number 081916156234 on the telephone calls

• Zero eight one nine one six one five six two tree for

• Zero eight one nine one six one five six one two three

• Zero eight one nine one six one two three four

• Zero eight one nine one six one five six two three four

Spelling name "BALAI" use international phonetic alphabet

• Bravo Alpha Lala Apa Ini

• Bravo Alpha Lima Enam Tujuh

• Bravo Alpha Lia Alpha India

• Bravo Alpha Lima Alpha India

How to closing a call

• confirmation, promised action, closing signals, thanking, positive close, goodbyes

• confirmation, promised action, thanking, positive close, closing signals, goodbyes

• confirmation, promised action, positive close, closing signals, thanking, goodbyes

• confirmation, closing signals, thanking, positive close, promised action, goodbyes

Expression to confirmation a message on the telephone calls, except....

• Just to confirm that your message is....

• Let me just go over your message is...

• So, you would like to make an appointment on Tuesday at 2pm, right?

• Yes please send my message

Expression to give the promised action

• I am a caller...

• I am a receiver...

• I will convey...

• I guest you are

How to express thanking on the telephone calls, except....

• I am very grateful for your help

• Thank you for your assist

• Thank you for calling our company

• Thank you for your visit

How to asking caller's identity in a more formal situation

• Who is this?

• Who is calling?

• Do you mind telling me who is calling?

• May I know who is this?