HSC General Revision C1- C6, Part 2

Why do we need to communicate?

• To express feelings.
• To not inform.
• To deinfluence.
• To not meet social expectations.

Cultural variations affect the way people communicate non-verbally. What culture is more remote and displays less non-verbal communication?

• Masculinity
• Individualism
• Power distance
• Collectivism

What does it mean to have fluency and coherence in English?

• Able to link ideas together.
• Establish rapport with customers.
• Lesser grammatical errors.
• Prevent embarrassment or misunderstanding.

What is the purpose of using probing questions?

• To seek more details.
• To think and reflect.
• To keep control of the conversation.
• To subtly persuade.

What is NOT a friendly gesture?

• Cheek kissing.
• Fist bump.
• Thumbs up.
• Eyes rolling.

What do you have to consider when talking to someone on the phone?

• Be mindful of your tone of voice.
• Do not make sexist comments.
• Act in a respectable manner.
• Clarify if you are unsure on addressing their title.

Which technology has enhanced communication and service delivery?

• Newspaper.
• Social media.
• Advertisements.
• Radio.

Which of the following is the correct protocol for answering a telephone ?

• Eliminate distractions.
• Use their first name.
• Reply with an uninterested tone.
• Talk to others.

What are ways to overcome the barriers to effective communication?

• Talk somewhere loud and noisy.
• Have your mind filled with other issues.
• Make assumptions.
• Ensure the situation is comfortable.

Which of the following is NOT a component of the English language?

• Grammar and vocabulary.
• Pronunciation.
• Accuracy.
• Power distance