Gemba - Game

We can send the Support Pin to the client from...

• Salesforce

• Backoffice

• Sum & Sub

• Confluence

What means final rejection in Sumsub?

• The client can still upload the documents in the PA

• The client is not able to upload the documents again, we need to do further investigation.

What type of cases have a special escalation process in Salesforce?

• Verification

• VPS

• Complaint

• Payment

Why can't CSE see the client documents in Sum and Sub? it is because the documents has been ____.

A client contacted us and said that their orders closed automatically with a significant loss. How can we check that?

• Salesforce

• Sum&Sub

• Backoffice - MT4/5 History

• Escalate the case directly