Commercial Training Part 2

As a Power User, where do you go to generate User and Course Reports?

• You would generate them on the Commercial Teams Page.

• Course reports are located on the Power Bi dashboards.

• Request them using Service Hub.

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  You would need to navigate to your dashboard, select which report to generate, and filter what is needed (course competition, plant locations, etc.)

Answer explanation

You would need to navigate to your dashboard, select which report to generate, and filter what is needed (course competition, plant locations, etc.)

What different types of accounts are associated with the LMS?

• External LMS.

• A Power Customer Account.

• Demo Accounts, Active Accounts, External Accounts, and Inactive Accounts.

• The LMS does not consist of accounts, only branches.

Answer explanation

The different types of accounts associated with the LMS are Demo Accounts, Active Accounts, External Accounts, and Inactive Accounts.

Why can’t a customer coexist in Intralox Learn if they use their own LMS?

• We would not be able to differentiate the data if the customer existed in both the Intralox LMS and their own LMS.

• They can not exist in both due to costs.

• A customer can not exist in both unless they are a Service + customer.

• It is a trick question, they can coexist.

Answer explanation

The correct answer is that we would not be able to differentiate the data if the customer existed in both the Intralox LMS and their own LMS.

How is Training Material delivered to external LMS customers, and how long does the training package expire?

• Training materials are delivered through SCORM packages, which expire after 30 days.

• Digitally, it expires after 60 days.

• Instructor Led Training, it expires after 120 days.

• Blackberry Messenger, it expired decades ago.

Answer explanation

The correct choice is 'Training materials are delivered through SCORM packages, which expire after 30 days.' This is the only option that accurately describes the delivery method and expiration period.

What is the process to request a new account for a customer?

• Email [e-mail]

• If a new account needs to be created in the LMS, a Service Hub request must be submitted (include the customer’s phone number, a description of the request, and relevant attachments).

• Contact the LMS administrator directly

• Ask your supervisor

Answer explanation

To request a new account for a customer, a Service Hub request must be submitted in the LMS, including the customer’s phone number, a description of the request, and relevant attachments.

What is Intralox Learn and how is it different from an External LMS?

• Intralox Learn is the internal LMS. An External LMS is a LMS that the customer uses to accesses training materials outside of the Intralox LMS.

• ILOX Learn is a new car and it is different from an External Hummer truck.

• Intralox Learn is the same as Elevate. It is different from an External LMS because it is internal.

• The Intralox Learn is a LMS just like an External LMS. There is no difference.

Answer explanation

The correct choice explains that Intralox Learn is the internal LMS, while an External LMS is used by the customer to access training materials outside of the Intralox LMS.